Our Commitment To You
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. It’s important that you know what personal information Magnera LP (known here as "we" or "Magnera LP") collects about you, and how we use it. We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Officer using the details in the ‘Contact’ section below. If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
What Information We Have & Where We Get It
When you create an account, buy a service, we will collect your information which depending on service we are providing, may include your contact and billing information. When you use our websites or apps, we collect information such as the browser and device you're using, your IP address, your location, the site you came from, what you did and didn't use our site/app for, or the site you visit when you leave us. For more information on how we collect this information, see our Cookies Policy. When you use a social media feature within our website or apps, and you post to social media platforms, the social media site will provide us with some information about you. If you have specific requirements, we want to make sure you have the best experience when using services. To do this, we need to collect details of your requirements (which may involve you providing information about your mental or physical health). In the few instances where we collect personal information from children, we always seek parental consent and will only ever collect such information for the purposes specified when we collect it.
How We Use Your Information & Why
For the performance of our contract with you We use your information when you enter into a contract with us (for example to buy merchandise or a service) so we can: process your order take payment, and provide you with customer support. For our legitimate business interests To conduct market research and analysis which helps improve and customize our products and services. For our marketing purposes, unless your consent is required for such marketing (see section 3 below). To send you customer service emails, including order confirmations and service reminders. To prevent or detect unlawful behavior, to protect or enforce our legal rights or as otherwise permitted by law. To ensure the security of our and our Partners’ operations. Where you’ve given your consent To contact you with information or offers regarding our upcoming products or services – this may be via email, via push and web notifications, via SMS, or social media platforms. You can change your marketing preferences at any time, see “Your choices and rights” section below. To provide you with location based services – like through our festival apps which allow you to see yourself on the map so we can use your location to send you push notifications about what’s going on around you. To deliver tailored advertising and marketing communications on our websites and apps (see our Cookies Policy for more information).
Who We Share Your Data With & Why
Our third-party service providers (sometimes known as data processors) such as cloud computing providers who provide the IT infrastructure on which our products and systems are built. We may share your information with our Partners so that they can run the service and for other reasons described in their privacy policies. Third parties who provide goods and services purchased by you so that they can process and fulfil your orders. Government agencies or other authorized bodies where permitted or required by law. Any successor to all or part of our business.
Your Choices & Rights
Your rights You also have rights over how your personal information is used including:
The right to object to our processing of your data. The right to request that your information be erased or restricted from further use. The right to request a copy of the information we hold about you. The right to correct, amend or update information you have given us (where you have an account with us you can also do this by logging in and updating your information). The right to contest any automated decision we make about you. An automated decision is a decision taken without any human intervention which has legal consequences (e.g. Credit checking). We don’t typically carry out automated decision making but, if we do, we will make it clear where such decisions are being made. To exercise any of the above rights, please write us an email at [email protected] Please note that whilst we will carefully assess every request we receive, we may not always have to comply. When this happens, we will explain why.
Looking After Your Information
We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies. As a part of a global group of companies, we rely on shared services, some of which are located outside of Europe. At the same time, when world-class acts are touring, in order to provide you a seamless experience, your information may be transferred internationally. When transferring information in this way, there are strict rules in place to ensure your data is still protected to a high standard. Where we do this, we will ensure that appropriate safeguards are put in place including, where required, one of the mechanisms listed below. Standard Contractual Clauses approved by the European Commission EU-US Privacy Shield Binding Corporate Rules Binding Corporate Processor Rules For more information, or to get a copy of the relevant documentation please contact us.
If you have any questions about the above, or our approach to privacy, our dedicated Privacy Office, including our Data Protection Officer, is here to help: [email protected]
There’s also the Information Commissioner's Office (ICO) although we encourage you to try and let us help you first.