Koroboost Refund Policy: Comprehensive Guide for Customers

Welcome to the Koroboost Refund Policy guide. This document serves as a detailed explanation of our refund processes, terms, and conditions. At Koroboost, we are committed to ensuring customer satisfaction while maintaining transparency and fairness in our refund procedures. Below, you'll find all the essential information you need regarding refunds, including eligibility, process, and timeframes.

1. Overview and Scope

1.1. This document establishes the framework governing refund eligibility, procedures, and processing for all transactions conducted through our platform ("Platform").

1.2. Refund requests are evaluated in accordance with this Policy and applicable consumer protection legislation, including the Consumer Rights Directive (2011/83/EU). Where this Policy conflicts with mandatory consumer rights under applicable law, your statutory rights shall prevail.

1.3. Nothing in this Policy affects or limits your statutory rights as a consumer.

2. Right of Withdrawal

2.1. Under EU consumer protection law, you have the right to cancel your order within fourteen (14) days of purchase without providing any reason, provided the service has not yet commenced ("Right of Withdrawal").

2.2. To exercise this right, contact our support team with a clear cancellation statement (via email or live chat) before the 14-day period expires.

2.3. If you request immediate commencement of services before the withdrawal period expires, you will be asked to explicitly acknowledge that:

• You consent to the service beginning before the 14-day withdrawal period expires;
• You understand you will lose your Right of Withdrawal once the service is fully completed;

If you withdraw after partial completion, you remain liable for the proportionate value of services already rendered.

2.4. If you have not provided such consent and the service has not commenced, you are entitled to a full refund within the 14-day period.

2.5. Refunds under the Right of Withdrawal will be processed within fourteen (14) days of receiving your cancellation request.

3. Refund Processing Procedure

3.1. Our refund system operates through a two-stage process:

Stage 1 — Platform Credit

Approved refunds are first deposited into your Platform account wallet ("Account Balance"). This balance becomes immediately available for subsequent purchases — simply select the wallet option during checkout.

Stage 2 — External Transfer (Upon Request)

Should you prefer to withdraw funds to your original payment source, a separate request must be submitted to our support team. Processing timeline:

• Internal processing: up to five (5) business days from eligibility confirmation
• Bank/provider processing: one (1) to fourteen (14) business days following initiation (varies by financial institution)

3.2. Refunds are processed exclusively to the original payment method used for the purchase. We cannot process refunds to alternative accounts.

3.3. No fees are deducted for refund processing. You will receive the full eligible amount.

3.4.For refunds under Section 2 (Right of Withdrawal), refunds will be issued to the original payment method, unless the customer expressly chooses Account Balance.

4. Qualifying Circumstances for Refunds

4.1. Refund requests may be approved under these conditions:

4.1.1. Order Cancellation

• You cancelled your order before service commencement (see Section 2)
• The order was cancelled by us or the service provider due to inability to fulfil

4.1.2. Non-Delivery or Late Delivery

• Service was not delivered within the agreed timeframe
• Service was not delivered at all

4.1.3. Quality Issues

• Service delivered was materially deficient or did not conform to the description
• Quality assessments are conducted through our internal review process (see Section 7)

5. Partial Refunds for Multi-Service Orders

5.1. Where an order comprises multiple services or deliverables and only some have been completed, refund eligibility applies solely to undelivered components.

5.2. Calculation method:

• The refund amount is calculated proportionally based on the itemised value of each service within the order
• Successfully delivered services are not subject to refund
• The total order value is divided among individual services based on their specified or proportionate value

5.3. Examples:

• Order contains three equally-priced services; two completed, one not delivered → refund equals one-third (1/3) of order value
• Order contains services of different values → refund corresponds to the specific value of undelivered service(s)

5.4. If service values are not individually specified in the order, we will determine a fair allocation based on market rates and service characteristics.

5.5. You will be informed of the proposed partial refund amount before processing and may dispute the calculation through our internal review process.

6. Circumstances Excluding Refund Eligibility

6.1. Refunds may not be available when:

6.1.1. The transaction was made in error and the service has been fully delivered after you explicitly requested immediate commencement and acknowledged the loss of the Right of Withdrawal upon full performance.

6.1.2. The request stems from post-purchase price fluctuations. We are not obligated to refund price differences if service prices decrease after your purchase.

6.1.3. Account penalties resulted from your own violations, including but not limited to:

• Use of unauthorized software, bots, cheats, or hacks by you
• Your violations of the game's terms of service
• Behavioral infractions or conduct violations by you
• Actions taken on the account after service delivery

6.1.4. You accessed your gaming account during an active service without prior coordination with the service provider, and such access interfered with service completion.

6.1.5. A chargeback or payment dispute is currently being processed by your financial institution. Such cases are handled through the chargeback resolution process. If the dispute is resolved in your favour, no additional refund applies through this Policy. If the chargeback is denied, you may contact us to explore alternative resolution options.

6.2. These exclusions do not affect your statutory rights under applicable consumer protection laws.

7. Internal Dispute Resolution Process

7.1. If you have a dispute regarding your order or a refund decision, you may submit a dispute resolution request through our support team.

7.2. Before submitting a formal dispute, we encourage direct communication with your assigned service provider. Many issues can be resolved more rapidly through collaborative dialogue.

7.3. Upon receiving a dispute request, our review team will:

• Acknowledge receipt within two (2) business days
• Investigate the matter, reviewing order details, communications, and evidence from both parties
• Issue a decision within five (5) business days of receiving all necessary information

7.4. Possible outcomes:

• Full refund authorization
• Partial refund authorization (calculated per Section 5)
• Service remediation (e.g., completion by alternative provider)
• Refund denial with written explanation

7.5. This internal process does not affect your right to seek remedies through:

• Consumer protection authorities in your country of residence
• Courts of competent jurisdiction

8. Submitting a Refund Request

8.1. To request a refund:

Step 1: Contact support via:

• The dedicated support button on your order page
• Live chat on our Website
• Email to info@koroboost.com

Step 2: Provide:

• Your order number
• Reason for the refund request
• Supporting evidence (screenshots, communications, etc.)

8.2. Our support team will respond within two (2) business days.

8.3. Standard refunds (not requiring investigation) are processed promptly upon eligibility confirmation.

8.4. Cases requiring investigation undergo a three (3) to five (5) business day review period.

9. Refunds to Original Payment Method

9.1. External refunds are subject to these conditions:

• Funds return exclusively to the payment account used for the original transaction
• No processing fees are deducted

Post-initiation delivery timeframes vary by provider:

Payment Method	Estimated Time
Credit/Debit Card	5-10 business days
PayPal	1-3 business days
Bank Transfer	5-14 business days
Other methods	Up to 14 business days

9.2. If your refund has not appeared after the estimated timeframe, please check with your financial provider first, then contact our support team with your refund confirmation details.

10. Limitation of Liability

10.1. Our maximum liability for any refund claim under this Policy is limited to the amount paid for the relevant order.

10.2. We shall not be liable for any indirect, incidental, special, or consequential damages arising from refund matters.Nothing in this Policy excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.

11. Force Majeure

11.1. We are not liable for refund processing delays caused by circumstances beyond our reasonable control ("Force Majeure Events"), including but not limited to:

• Payment system or banking infrastructure failures
• Natural disasters, severe weather, or acts of God
• Government actions, war, terrorism, or civil unrest
• Pandemics or public health emergencies
• Cyberattacks or system failures affecting third-party services

11.2. In the event of Force Majeure affecting refund processing, we will:

• Notify affected users as soon as reasonably practicable
• Process refunds promptly once conditions permit
• Keep users informed of expected timelines

12. Governing Law and Jurisdiction

12.1. This Policy is governed by the laws of Ireland.

12.2. Nothing in this Policy limits your statutory rights under EU consumer protection law or the mandatory consumer protections of your country of residence. Where such protections exceed those provided here, they shall apply.

12.3. For disputes arising from this Policy, you may:

• Use our internal dispute resolution process (Section 7)
• Contact consumer protection authorities in your country
• Bring proceedings in courts of competent jurisdiction or, if you are a consumer, in the courts of your country of residence

13. Changes to This Policy

13.1. We may update this Policy periodically to reflect changes in our practices, legal requirements, or operational needs.

13.2. The Policy version in effect at the time of your purchase governs that transaction.

13.3. Continued use of the Platform after the effective date of changes constitutes acceptance of the updated Policy.

14. Contact Us

For questions, concerns, or complaints regarding this Policy or a specific refund:

• Email: info@koroboost.com
• Live Chat: Available on our Website