Koroboost Terms and conditions

Terms and conditions

Important Notice

Please review these Terms of Service carefully before using our Platform. By accessing our services, creating an order, or completing a payment, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any provision of these Terms, please do not use our Platform.

These Terms constitute a legally binding agreement between you and Koroboost. We encourage you to save or print a copy for your records.

1. Definitions and Interpretation

1.1. Throughout these Terms, the following definitions apply:

"Client" or "Customer" or "you" means any natural person or legal entity who:

Has reached the age of eighteen (18) years
Possesses full legal capacity to enter into binding agreements
Accesses, registers on, or purchases services through the Platform
Has reviewed and accepted these Terms

1.2. "Game" means any interactive online video game, including but not limited to massively multiplayer online games (MMOs), for which services are offered on the Platform, as listed in our service catalogue.

1.3. "Player" means an individual who participates in a Game.

1.4. "Game Assets" means collectively:

Game Account — a registered account containing player information, character data, and progression records
Game Currency — virtual monetary units recognised within a Game (such as gold, coins, credits, or similar)
Game Items — virtual objects including weapons, armour, equipment, consumables, cosmetics, and other in-game possessions

1.5. "Services" means the gaming assistance, coaching, and related services offered through the Platform, including but not limited to:

Character progression and levelling assistance
Achievement and milestone completion
Raid and dungeon completion assistance
Player-versus-player (PvP) rating services
Game currency acquisition assistance
Item and equipment acquisition assistance

1.6. "Platform" means the Koroboost website accessible at https://koroboost.com, including all associated pages, subdomains, and applications.

1.7. "Service Provider" or "Seller" means the individual or entity fulfilling Services on behalf of or through the Platform.

1.8. "Order" means a request for Services submitted through the Platform, including all specified parameters, requirements, and agreed pricing.

1.9. "Client Account" means the personal account created upon registration, providing access to order management, communications, and account settings.

1.10. "Agreement" means the contract formed between you and Koroboost upon acceptance of these Terms and completion of an Order.

2. Acceptance and Formation of Agreement

2.1. These Terms constitute a binding offer from Koroboost to provide Services under the conditions specified herein.

2.2. Acceptance of these Terms occurs when you:

create an account on the Platform; or
submit an Order for Services; or
complete payment for Services.

2.3. Upon acceptance, a binding Agreement is formed between you and Koroboost, governed by these Terms and any Order-specific conditions.

2.4. Acceptance is voluntary. If you do not agree to these Terms, you must refrain from using the Platform.

2.5. Where payment is made by a third party on behalf of a Client, the individual receiving the Services shall be considered the Client for purposes of these Terms.

3. Eligibility Requirements

3.1. To use the Platform and purchase Services, you must:

Be at least eighteen (18) years of age
Have full legal capacity to enter into contracts
Not be prohibited from receiving Services under applicable law
Provide accurate and complete registration information

3.2. By using the Platform, you represent and warrant that you meet all eligibility requirements.

3.3. We reserve the right to request verification of eligibility at any time and to suspend or terminate accounts where requirements are not met.

4. Nature of Services

4.1. Koroboost operates a platform facilitating gaming assistance services. The specific nature of Services varies by game and service type.

4.2. Services may include assisted gameplay, coaching, account-based services (with consent), and self-play options.

4.3. The service delivery method will be clearly indicated in the service description and Order confirmation.

4.4. Where Services require access to your Game Account, you will be asked to provide explicit consent and necessary credentials. You acknowledge that:

providing account access may violate the terms of service of certain Games;
any risk associated with account access is assumed by you, except to the extent such risk arises from our breach of these Terms, gross negligence, wilful misconduct, or where liability cannot be excluded under applicable law;
we implement reasonable security measures but cannot guarantee against all risks.

4.5. Contracting Party.

Unless expressly stated otherwise on the Platform for a specific Service, the contract for the provision of Services is concluded between you and Koroboost. Koroboost may engage Service Providers as subcontractors to perform Services and remains responsible for the performance of Services in accordance with these Terms and applicable law.

5. Ordering Process

5.1. To obtain Services, you must:

Step 1: Review these Terms and any applicable policies

Step 2: Select desired Services from available options on the Platform

Step 3: Configure Service parameters as required (game, character, specifications, etc.)

Step 4: Create an Order by completing the checkout process

Step 5: Complete payment using available payment methods

Step 6: Follow any additional instructions provided for Service commencement

5.2. Orders are subject to acceptance by Koroboost. We reserve the right to decline Orders at our discretion, in which case any payment received will be refunded in full.

5.3. Service commencement timelines are estimates only. Actual delivery times depend on various factors including game mechanics, service complexity, and Service Provider availability.

6. Payment Terms

6.1. Service pricing is displayed on the Platform at the time of Order. Prices may fluctuate based on market conditions and are subject to change without prior notice for future Orders.

6.2. Payment must be completed prior to Service commencement unless otherwise agreed.

6.3. We accept payment through third-party payment processors including but not limited to:

Credit and debit cards (Visa, Mastercard, and others)
PayPal
Other payment methods as displayed at checkout

6.4. By completing payment, you agree to the terms of the applicable payment processor. Payment processing is handled by GDPR and PCI DSS compliant providers.

6.5. Sensitive payment information (such as full card numbers or CVV codes) is processed directly by payment providers and is not stored on our servers.

6.6. All transactions are conducted in the currency displayed at checkout. Currency conversion, where applicable, is handled by your payment provider at their prevailing rates.

6.7. We are entitled to decline payment or cancel Orders where we reasonably suspect fraudulent activity.

7. Client Obligations

7.1. You agree to:

Provide accurate and complete information when registering and ordering
Maintain the confidentiality of your account credentials
Comply with all instructions provided by Service Providers
Not interfere with Service delivery unless prior arrangement is made
Respond promptly to communications regarding your Order

7.2. Where Services involve Game Account access, you agree to:

Provide accurate login credentials
Refrain from accessing your Game Account during Service delivery unless coordinated with the Service Provider
Remove or secure any payment methods stored on your Game Account
Notify us immediately of any unauthorised access or security concerns

7.3. You are responsible for ensuring your Game Account complies with the relevant Game's terms of service. We do not accept liability for account actions taken by Game publishers.

8. Our Obligations

8.1. We undertake to:

Provide access to your Client Account upon registration
Process Orders in accordance with these Terms
Deliver Services as described within reasonable timeframes
Provide customer support for Order-related enquiries
Handle your personal data in accordance with our Privacy Policy

8.2. We will assign qualified Service Providers to fulfil Orders. Service Provider selection is at our discretion.

8.3. We will provide reasonable updates on Order progress through your Client Account or via direct communication.

9. Intellectual Property

9.1. All content on the Platform, including but not limited to text, graphics, logos, images, software, and design elements, is owned by or licensed to Koroboost and is protected by intellectual property laws.

9.2. These Terms do not transfer any intellectual property rights to you. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal purposes in accordance with these Terms.

9.3. You may not:

Copy, reproduce, or distribute Platform content without authorisation
Modify, adapt, or create derivative works from Platform content
Use Platform content for commercial purposes without written consent
Remove or alter any proprietary notices or attributions

9.4. All game names, logos, and related intellectual property belong to their respective owners. Koroboost is not affiliated with or endorsed by any game publisher unless explicitly stated.

10. Consumer Rights and Withdrawal

10.0. This Section 10 applies only to consumers (individuals acting for purposes outside their trade, business, craft, or profession).

10.1. If you are a consumer within the European Union, you have statutory rights that cannot be excluded or limited.

10.2. Under the Consumer Rights Directive (2011/83/EU), you have the right to withdraw from your Order within fourteen (14) days, provided Services have not yet commenced.

10.3. If you request immediate commencement of Services, you acknowledge that:

you request immediate commencement;
you will lose your right of withdrawal once Services are fully completed;
if you withdraw after partial performance, you will pay proportionally for Services rendered.

10.4. To exercise withdrawal, notify us via email or your Client Account.

10.5. Refunds are processed in accordance with our Refund Policy.

11. Service Guarantees and Limitations

11.1. We endeavour to deliver Services as described. However, due to the nature of gaming services, certain outcomes cannot be guaranteed.

11.2. We do not guarantee:

Specific timelines for Service completion (estimates only)
Particular in-game outcomes beyond the scope of the ordered Service
Compatibility of obtained progress or items with future game updates
That Game publishers will not take action against accounts using third-party services

11.3. Services are provided based on game mechanics and conditions at the time of delivery. Subsequent game changes, patches, or updates are outside our control.

11.4. Our liability is limited to the remedies specified in our Refund Policy for qualifying circumstances.

12. Limitation of Liability

12.1. To the maximum extent permitted by applicable law, our total liability arising from or relating to these Terms or your use of the Platform shall not exceed the amount paid by you for the specific Service giving rise to the claim.

12.2. We shall not be liable for:

Indirect, incidental, special, consequential, or punitive damages
Loss of profits, revenue, data, or business opportunities
Actions taken by Game publishers against your account
Damages arising from circumstances beyond our reasonable control

12.3. Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot be excluded under applicable law

12.4. The limitations in this section reflect the allocation of risk between the parties and are an essential basis of the bargain between us.

13. Indemnification

13.1. You agree to indemnify, defend, and hold harmless Koroboost, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising from:

Your breach of these Terms
Your violation of any applicable law or third-party rights
Your use of Services in violation of Game terms of service
Any dispute between you and a Game publisher
Any fraudulent or illegal activity conducted through your account

14. Data Protection and Privacy

14.1. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and our Privacy Policy.

14.2. Personal data is processed in accordance with the purposes and legal bases described in our Privacy Policy.

14.3. Appropriate technical and organisational security measures are implemented.

14.4. You may request access, correction, or deletion of personal data as described in our Privacy Policy.

14.5. Certain data may be retained after account termination as required by law or legitimate business purposes.

15. Confidentiality

15.1. We maintain the confidentiality of information in your Client Account, including Order details and communications.

15.2. We will not disclose your information to third parties except:

As necessary to fulfil Services (e.g., to Service Providers)
As required by law or legal process
To protect our rights or the rights of others
With your consent

15.3. Service Providers are bound by confidentiality obligations regarding Client information.

16. Force Majeure

16.1. Neither party shall be liable for failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control ("Force Majeure Events").

16.2. Force Majeure Events include but are not limited to:

Natural disasters, severe weather, earthquakes, floods, or fires
War, armed conflict, terrorism, or civil unrest
Government actions, sanctions, or regulatory changes
Pandemics or public health emergencies
Widespread internet or infrastructure failures
Game server outages or publisher actions affecting service delivery

16.3. The affected party must notify the other party promptly upon occurrence of a Force Majeure Event. Obligations are suspended for the duration of the event.

16.4. If a Force Majeure Event continues for more than thirty (30) days, either party may terminate the affected Order, with refund calculated proportionally for Services not yet delivered.

17. Modifications to Terms

17.1. We reserve the right to modify these Terms at any time.

17.2. Material changes will be communicated through:

Email notification (where we have your contact details)
Prominent notice on the Platform
Notification in your Client Account

17.3. Changes become effective ten (10) days after publication unless otherwise specified or unless immediate implementation is required for legal or security reasons.

17.4. Changes do not apply retroactively to Orders placed before the effective date.

17.5. Your continued use of the Platform after the effective date constitutes acceptance of modified Terms.

17.6. You are responsible for reviewing these Terms periodically. We recommend checking for updates regularly.

18. Term and Termination

18.1. These Terms remain in effect until terminated.

18.2. We may terminate or suspend access:

immediately for breach of these Terms;
immediately for suspected fraudulent or illegal activity;
upon one (1) day’s notice, for legitimate business reasons and where permitted by applicable law.

18.3. You may terminate by closing your Client Account or providing written notice.

18.4. Outstanding obligations survive termination as applicable.

19. Assignment

19.1. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19.2. We may assign our rights and obligations under these Terms to any affiliate or successor entity, or to any third party in connection with a merger, acquisition, or sale of assets, upon notice to you.

20. Communications

20.1. Communications may occur via email, Client Account notifications, or live chat.

20.2. You are responsible for maintaining valid contact details.

20.3. Electronic communications are deemed received when they become reasonably accessible to you, including delivery to your registered email address or availability in your Client Account.

20.4. Postal mail may be used for formal notices.

20.5. For legal notices, please contact: info@koroboost.com

21. Governing Law and Jurisdiction

21.1. These Terms are governed by and construed in accordance with the laws of Ireland.

21.2. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ireland, except that:

If you are a consumer, you may bring proceedings in your country of residence
Nothing affects your right to use alternative dispute resolution mechanisms

21.3. For EU consumers, disputes may also be submitted to the Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr

21.4. The jurisdiction clause constitutes an independent agreement and remains valid regardless of the validity of other provisions.

22. Severability

22.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

22.2. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties' original intent.

23. Entire Agreement

23.1. These Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and any Order-specific terms, constitute the entire agreement between you and Koroboost.

23.2. These Terms supersede all prior agreements, representations, and understandings relating to your use of the Platform.

24. No Waiver

24.1. Failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

24.2. Any waiver must be in writing and signed by an authorised representative of Koroboost.

25. Contact Information

For questions or concerns regarding these Terms, please contact us:

General Enquiries: info@koroboost.com
Live Chat: Available on our Website

We aim to respond to all enquiries within two (2) business days.

26. Additional Policies

The following policies form part of these Terms and are incorporated by reference:

Cookie Policy:

Refund Policy:

Bonus Policy:

By accepting these Terms, you confirm that you have reviewed and accept these additional policies.